Customer support

How can we help?

Patagonia Halifax customer service reps are available weekdays and weekends during our business hours. For frequently asked questions on shipping, orders, returns and exchanges scroll down the page to find answers.

 

PHONE

902.422.2060

 

EMAIL

Email us at service@PatagoniaHalifax.ca or by using our Contact Us Form on this page.

 

Facebook

https://www.facebook.com/PatagoniaHalifax/

Become a fan to post questions, comments and photos.

 

PATAGONIA'S BLOG - THE CLEANEST LINE®

www.patagonia.com/blog
Stories and conversations about the products we build, the sports we love and the environmental issues we're concerned about.

1% of sales are donated to grassroots environmental causes to support efforts to find solutions to the environmental crisis.

 

Frequently Asked Questions

 

1 SHIPPING INFO
1.1 How do I track my order?
1.2 Can I ship internationally?
1.3 What are your shipping rates?

At this time all of our shipping is free. Enjoy! 

1.4 How long will it take for my order arrive?

Delivery times can vary depending on the shipping method selected in checkout and the destination of your package. If you selected our free shipping option, please note that it can take up to 10 business days to arrive*. 

Also, please be aware that weather, shipping holidays, peak shipping seasons and incorrect billing information can delay the shipment of your order.

*Remote locations in Canada usually require an additional 1-3 business days for shipping.

1.5 Holidays may delay shipments
 

Holiday Order Deadlines 2019

In order to ensure your parcel is delivered by December 24th, please place your order by the following dates:

Outside Nova Scotia: Ship by Thursday, December 12
Inside Nova Scotia: Ship by Monday, December 16

The above dates do not guarantee delivery by December 24th. The dates above reflect expected shipping times between major cities; if you reside outside of a city, delivery may take longer.

Spacing

 2019 Canada Holiday Service Schedule

 
January 01, 2019 New Year's Day  Closed
February 18, 2019 Islander Day
Prince Edward Island Only.
 Closed
February 18, 2019 Family Day 
All provinces except Manitoba, Newfoundland, New Brunswick, Nova Scotia, Prince Edward Island and Quebec.
 Closed
February 18, 2019 Louis Riel Day
Manitoba Only.
 Closed
February 18, 2019 Nova Scotia Heritage Day
Nova Scotia Only.
 Closed
April 19, 2019 Good Friday  Closed
May 20, 2019 Victoria Day  Closed
June 21, 2019 National Aboriginal Day
Northwest Territories and Yukon only.
 Closed
June 24, 2019 St. Jean Baptiste Day
Quebec Only.
 Closed
July 1, 2019 Canada Day  Closed
August 5, 2019 Civic Holiday
All provinces except Quebec and Newfoundland.
 Closed
August 7, 2019 Regatta Day
St. John's Newfoundland Only.
Date subject to change depending on weather conditions.
 Closed
September 2, 2019 Labour Day  Closed
October 14, 2019 Thanksgiving Day  Closed
November 11, 2019 Remembrance Day
All provinces except Quebec and Ontario.
 Closed
December 25, 2019 Christmas Day  Closed
December 26, 2019 Boxing Day  Closed
January 1, 2020 New Year's Day  Closed
2 RETURNS & EXCHANGES
2.1 What is your return policy?

If you are not satisfied with any of our products at the time you receive them, you can return the items within 30 days of purchase. 

All returns/exchanges must have proof of purchase and be in saleable condition. Products must be returned without stains, scuffs, tears or, smells and, have not been washed or worn. Tags must be attached and not damaged.

2.2 Does Patagonia Halifax offer exchanges?

Due to fluctuating inventory levels, we are unable to offer direct exchanges. The most efficient way to ensure you get the item you are looking for is to return your purchase for a refund to the original form of payment and place a new order on patagoniahalifax.ca. This will guarantee you get the item, color and size you need before we sell out.

If you need help with the replacement order, please contact Customer Service. We are happy to help you with a seamless transaction and any questions you may have.

2.3 How do I return my item?

To send your item(s) back to Patagonia Halifax please contact our online customer service department by email service@patagoniahalifax.ca with your order number and to obtain a free pre-paid return shipping label. Once received please attach the prepaid Return to Sender label to the outside of the box. You can also drop your parcel off at your local Canada Post or purolator. Once we receive your parcel, we will process the return.

For any billing needs, we will contact you via email or phone using the information provided. Please include your invoice, receipt or any other form that shows the value of items to ensure you are credited correctly. Any item without receipt or proof of purchase will be credited at the last sale price in the form of a gift card. We are unable to refund credit card purchases beyond 30 days after the original purchase date. If the original purchase was paid for by credit card, and returned within 30 days of the original purchase date, Patagonia Halifax will credit the card for the returned item(s) upon receipt.

2.4 How long will it take for my return to be processed?
2.5 How do I return my waders?

If your waders fail due to construction or material defects, you are welcome to send them in for warranty evaluation. We are not responsible for normal wear and tear, nor accidents such as the occasional run-in with thorns or barbed wire. We promise to evaluate your waders thoroughly and fairly, and ask that you do the same if your waders have worked hard for you and earned their retirement.

If you’d like to send your waders for a warranty evaluation, get started on the returns and repair page. You can also download our at home wader repair guide for more warranty and care information.

3 ORDERS
3.1 How can I check my order status?
3.2 Why didn’t I receive my order confirmation or shipping confirmation email?
3.3 How long will it take to process my order?
3.4 Will I be charged for the portion of my order that did not ship?
3.5 Can I cancel or make changes to my order after placing it?

Please note that we are unable to cancel an order once it has been shipped.

4 BUY ONLINE PICKUP IN STORE
4.1 What is In-Store Pickup?
4.2 What do I need to bring to pick up my order?
4.3 How do I know when my order is ready for pickup?
4.4 Can someone else pick up an order for me?
4.5 Where can I pick up my order?
4.6 Can I make changes to my pick-up order after placing it?
4.7 What happens if I am unable to pick up the order within the pick-up window?
5 Account
5.1 How do I change my password?

Log in to your account from the Account "Login/Register" page and click the “Forgot Password” button found on your My Account page. Enter the email associated with your account and you’ll be sent an email with a link to update or change your current password.

If you are not seeing a password reset email, verify that your email address was entered correctly, or check your spam or junk folders.

5.2 How do I unsubscribe or change my email preferences?
Contact us
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