Privacy matters. Patagonia Halifax recognizes the importance of our customers’ privacy, and take a number of steps to protect that privacy. The following discloses the information gathering and dissemination practices for information collected through the mail and Patagoniahalifax.ca web services.
If you have any questions or concerns about the privacy or security of your information, you may contact us using the contact information provided below.
Collection and Use of Non-Personal Information
Session Analytics Information. We may automatically collect non-personally identifiable information about your hardware devices (i.e., your computer or mobile device) when you access the Patagonia Halifax Services. For example, when you visit patagoniahalifax.ca (the “Site”), we may collect your Internet Protocol (“IP”) address, which is the number automatically assigned to your computer or mobile device whenever you access the Internet, as well as information about the type of Web browser software you use and the referring Web site. This number does not identify your name, email address, or other personal information. We use your IP address to help diagnose problems with our service and to administer the Site.
Cookies do not collect personally identifiable information. Cookies may remain on your hard drive or device after you cease using the Patagonia Halifax Services. You may decline to accept cookies by modifying your Web browser settings. If you choose to decline cookies, however, you may not be able to sign up for or use certain features of the Patagonia Halifax Services that depend on your Web browser accepting cookies.
Collection of Personal Information
Personal Information You Provide. We may collect and store any personally identifiable information that you choose to provide in connection with your use of the Patagonia Halifax Services. This may include personally identifiable information (such as your first and last name, shipping address, billing address, email address, phone number and credit card number) that we need in order to process your orders, communicate with you, or provide you with services that you request. For example, through order forms on our Site, the App, and in our catalog, and through signups for our mailing list located in our retail stores and at our wholesale accounts, we collect personally identifiable information necessary for shipping products that you purchase. We also may collect your financial information (like your credit card number and billing address) and your contact information (like your email address, phone number and shipping address).
When we send emails campaigns we use MailChimp, which will sometimes track who opened the emails and who clicked the links. We do that to measure our email campaigns’ performance and to improve our features for specific segments of customers. To do this, we include single pixel gifs, also called web beacons, in emails we send. Web beacons allow us to collect information about when you open the email, your IP address, your browser or email client type, and other similar details. We also include Web Beacons in the emails we deliver for you. We use the data from those Web Beacons to create the reports you see about who has or hasn’t opened emails or clicked links. Reports are also available to us when we send you email, so we may collect and review that information.
Uses of Personal Information About You
Financial information that is collected is used to bill you for products that you request. Contact information from the order form is used to send orders and, with your consent, to send you information about our company. You may opt-out of receiving future mailings; see “How to remove your name from our mailing, sharing or email list” below.
If you register for email or if you provide your email address to us, we will send you emails. These emails will inform you of our launch of new products, of special sales, of promotional offers from our partners, of environmental issues we think are important, and of potential employment opportunities with Patagonia that you may find of interest, and of other events taking place in our stores near you. If you currently receive our emails and do not wish to continue receiving them, please see the “How to remove your name from our mailing, sharing or email list” section below.
We use your shipping address to ship your products to you and, with your consent, to send you catalogs and other mailings. We use your billing address, if different than your shipping address, to verify your billing information. We never share our customer names or addresses, e-mail addresses or other personally identifiable information, other than to the extent described in the “Disclosures of Your Information” section below. If you do not wish to receive catalogs or other mailings from us, please see the “How to remove your name from our mailing, sharing or email list” section below.
Disclosures of Personal Information About You
We do not disclose personal information about you to other companies, persons or agencies, except for the purposes described below:
Service Providers: We employ other companies and individuals to perform certain services and functions on our behalf. Examples include operating and maintaining our Site, taking orders, delivering packages, sending postal mail and email, removing repetitive information from customer lists, analyzing data, providing marketing consultation and assistance, distributing customer surveys, processing credit card payments, and providing customer service. These companies have access to personal information needed to perform their services or functions, but may not use it for other purposes.
Retention and Storage of Your Personal Information
We retain and store your personal information for as long as necessary to fulfill the purpose(s) for which it was collected and to comply with applicable laws.
How to Remove your Name from Our Mailing, Sharing or Email List
You may choose to receive or decline communications from us at the point where we request information about you. You also may use the following options for removing your information from our database so as not to receive future communications, or to no longer receive our service, or to not share your name and address with other companies.
You may send an email to firstname.lastname@example.org, you may use the “opt out” or “unsubscribe” option included in the email itself.
How to Correct Your Information on Our Mailing, Sharing or Email List
You have the following options for changing and modifying information previously provided.
You may send an email to email@example.com or call us the following telephone number: 1-902-422-2060
Protection of Personal Information
We want you to feel confident about using and making purchases through Patagonia Halifax, and we are committed to protecting the personal information we collect. While we cannot guarantee security, we have implemented appropriate physical, electronic and managerial security procedures to help protect the personal information that you provide to us.
We do not sell merchandise for purchase by children via Patagonia Halifax. If you are under the age of majority in your jurisdiction of residence, you may use Patagonia Halifax only with the involvement of a parent or guardian. Should a child whom we know to be under 13 send personal information to us, we will use that information only to respond directly to that child to inform him or her that we must have parental consent before receiving his or her personal information.
How to contact us
If you have any questions or concerns about the privacy or security of your information, you may contact us in any of the following ways:
Attn: Customer Service
408 - 1496 Lower Water Street, Halifax, NS, B3N 1RJ
3.You may call the following telephone number: 1-902-422-2060